Refund policy

 

Final Sale: All sales are final. We do not accept returns or exchanges on items unless they are damaged, defective, or incorrect.

  

Lost or Stolen Packages

• We are not responsible for lost or stolen packages. Please ensure that your shipping address is correct at checkout, as we cannot issue refunds for packages sent to incorrect addresses.

Issues with Your Item

• Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately via email.
• Contact Us: You have 2 days from the date of delivery to inspect your package and reach out to us regarding any issues. Please include your order number and a description of the problem in your email.
• Resolution: If we are notified within the 2-day window, we will work with you to resolve the issue promptly.

Customer Satisfaction

Your satisfaction is important to us! If you have any questions or concerns about your order, feel free to reach out, and we will do our best to assist you.

info@shopmarkethouse.com